GDPR

Who We Are We are Crown Estates & Letting Agents, a UK-based estate agency committed to protecting your personal data and respecting your privacy.

What Data We Collect We may collect and process the following personal data:

• Name, address, email, and phone number
• Identification documents (e.g., passport, driving licence)
• Financial information (e.g., proof of funds, mortgage details)
• Property preferences and transaction history

Why We Collect Your Data We process your data for the following purposes:

• To provide property sales, lettings, and management services
• To comply with legal obligations (e.g., Anti-Money Laundering checks)
• To communicate with you about viewings, offers, and updates
• For marketing purposes (only with your consent)

Legal Basis for Processing We rely on one or more of the following lawful bases:

• Your consent
• Performance of a contract
• Legal obligation
• Legitimate interest (e.g., contacting you about relevant properties)

How Long We Keep Your Data We retain your data only as long as necessary for the purposes outlined above. For example, tenancy records may be kept for up to 6 years to comply with legal requirements.

Your Rights Under UK GDPR, you have the right to:

• Access your data
• Correct inaccuracies
• Request deletion
• Object to processing
• Withdraw consent at any time

Data Security We use secure systems and procedures to protect your data from unauthorized access, loss, or misuse.

Sanction Checks

“In accordance with the UK financial sanctions regulations and the Sanctions and Anti-Money Laundering Act 2018, we are required to conduct sanctions checks on all clients, including landlords, tenants, buyers, and sellers. This involves screening individuals and entities against the UK Consolidated List of designated persons maintained by the Office of Financial Sanctions Implementation (OFSI).

If a match is found or suspected, we are legally obligated to report the matter to OFSI and may be required to freeze assets or suspend transactions. By proceeding with our services, you confirm that you are not a designated person under UK financial sanctions and consent to these checks being carried out.”

Anti Money laundering

As an estate agency regulated under the Money Laundering Regulations, we are legally required to carry out due diligence checks on all parties involved in property transactions. This includes verifying the identity of buyers, sellers, landlords, and tenants, as well as the source of funds where applicable.

We may ask you to provide:

• Valid photographic ID (e.g. passport or driving licence)
• Proof of address (e.g. utility bill or bank statement)
• Evidence of the source of funds used in the transaction (e.g. bank statements, savings, inheritance documents, etc.)

These checks are a legal requirement and are in place to help prevent money laundering, terrorist financing, and fraudulent transactions.